Refund & Return Policy
Business Name: G Promotion Limited
Website: https://gpromotion.co
Address: 250 Willis Avenue, Syosset, NY 11791, USA
Email: contact@gpromotion.co
Phone: +1 (585) 252-1730
By using our website and purchasing products from G Promotion Limited, you agree to comply with the following terms and conditions. If you do not agree, please do not use our website.
1. Product Availability and Pricing
All products are subject to availability.
Prices are listed in USD and may change without prior notice.
We reserve the right to limit quantities, discontinue products, or refuse service at our discretion.
2. Orders and Payments
Customers are responsible for providing accurate billing and shipping information.
By placing an order, you confirm that all payment methods are valid and authorized.
G Promotion Limited reserves the right to cancel or refuse any order due to suspected fraud, pricing errors, or product unavailability.
3. Shipping and Delivery
Delivery times are estimates and may vary based on location, carrier, or other factors.
Customers are responsible for providing correct shipping information at checkout.
4. Refunds & Returns
At G Promotion Limited, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
4.1 30-Day Return Eligibility
You may request a return within 30 days of purchase if:
The item was received damaged or defective
You received the wrong product
The item is unused and in its original packaging
To qualify:
Proof of purchase (receipt or order confirmation) is required
Certain items are non-returnable, including:
Opened beauty or personal care products
Opened health-related items
Clearance or final sale items
Gift cards (if applicable)
4.2 How to Request a Return
To initiate a return, please contact us within 48 hours of delivery if the item is damaged, defective, or incorrect. Provide:
Full name
Order number
Reason for return
Photos (if item is damaged or incorrect)
📧 Email: contact@gpromotion.co
📞 Phone: +1 (585) 252-1730
Important: Please wait for return approval before sending any items back.
4.3 Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.
We recommend using a trackable shipping service. G Promotion Limited is not responsible for lost returns.
4.4 Refund Process
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the return is due to our error.
4.5 Exchanges
We only replace items if they are:
Defective
Damaged
Incorrectly shipped
Please contact us to arrange an exchange.
4.6 Order Cancellations
Orders may be canceled within 12 hours of purchase if not yet processed or shipped.
After shipment, orders must follow the 30-day return process.
4.7 Late or Missing Refunds
If you haven’t received your refund:
Check your bank account
Contact your credit card company
Contact your bank
If the issue persists, email us at contact@gpromotion.co
5. Limitation of Liability
G Promotion Limited is not responsible for indirect, incidental, or consequential damages, including lost profits or revenue.
Our total liability is limited to the amount paid for the product in question.
6. User Responsibilities
Users agree to provide accurate information, use the website lawfully, and avoid fraudulent or abusive activity.
7. Third-Party Links
Our website may include links to third-party websites. G Promotion Limited is not responsible for their content, policies, or practices.
8. Governing Law
These terms are governed by the laws of the United States and the State of New York.
Any disputes will be resolved in the appropriate courts of the State of New York.
9. Changes to Terms
G Promotion Limited reserves the right to modify these terms at any time. Updates will be posted on this page with a revised effective date.
10. Contact Information
G Promotion Limited
250 Willis Avenue, Syosset, NY 11791, USA
Email: contact@gpromotion.co
Phone: +1 (585) 252-1730